This page is used to inform visitors regarding our policies with the collection, use, and disclosure of personal Information if anyone decides to use our service. If you choose to use our service, then you agree to the collection and use of information in relation to this policy.
Synergy will not use or share your information with anyone except as described in this privacy policy. We respect the right of customers with regards their data privacy and are committed to your privacy.
This Privacy Policy applies to information collected by Synergy from its customers to provide satisfactory services. Customers privacy is as important to us as it is to the customers. We have developed this policy because we want our customers to feel confident about the privacy and security of their personal data.
How we process your collected Information
-We require your data such as full name, address, phone number and credit card details to process your respective order.
-We maintain our database to improve and personalize your experience with us.
-We also store your phone number and email to send you promotions, discounts, order details, and delivery status.
-Once your identity is verified with us, we store your information to avert spam, malware, security risks and other malicious virus that could affect you.
-Certain services are protected under the law. We may process your information in case of legal proceedings or investigation.
-If we use your information for any other purposes, we will disclose them to you.
Disclosure of Information to third party services
Synergy will not disclose or provide customers personal information including sensitive information to any third parties except under the following circumstances:
-We may share the information you provide us with our courier partner, vendors, subsidiaries, if required by law, and transactions with banks.
-If required by any law enforcing agency, court or any legal forum constituted under the Law.
-Customer consent has been obtained.
-Disclosure or provision is required within the scope allowed by laws or regulations.
-Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
-Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
-Disclosure or provision of information as statistical data (in a form whereby the customer cannot be identified).
-Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.
-Provision of information in accordance with the procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the Synergy website, etc., and that the customers have not declared their wish to refuse provision of their information.
Non acceptance of your order
If any of the following scenarios should arise, Synergy may choose to cancel your order and refund your payment:
-You are not meeting the requirements for sale;
-Synergy is unable to obtain authorization of your payment;
-You are requesting shipment out of Pakistan.
-Products shown on the Website contain a manifest error, such as being incorrectly priced or otherwise incorrectly described;
-Other special circumstances that justify cancellation of the order, including but not limited to the misuse of a discount code and/or suspicion of fraud.
Requirements to purchase a product on synergyav.com/shop
In order to place an order on the Website or by phone, you must meet the following requirements:
-You are an end user and do not intend to resell the product(s); and
-You guarantee that the information you provide to Synergy in the order is accurate and complete.
Your rights as a user
You may request, at any given time, to find out what information we store about you. You may send a formal request at marketing@synergyav.com. We shall respond with a full report.
Warranty
To process Warranty it is mandatory to submit original invoice, original packing and original accessories (if any).
Delivery
– Expected delivery time is within 5-10 working days.
– Contact us within 24 hours from time of delivery in case of damaged goods delivered.
Returns, Refund, Exchange & Cancellation
-Return, Refund or Order Cancellation is not allowed.
-Exchange is allowed if order has not been shipped.
Security
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Your Concerns
If you have any concerns about material which appears on our site, please contact marketing@synergyav.com. Thank you for visiting our site.
